You own your data
Design specs, telemetry and reports are your property. You can export them, and you can ask us to delete them when you leave.
Privacy & data ownership
Your energy data is yours.
Attral is built on a simple principle: the data from your packs, plants and meters belongs to you. We hold it to run the service you asked for — nothing else.
Tenant-isolated
Each organisation's data is logically separated. We never mix one customer's fleet data with another's, and we never use it to serve anyone else.
Never sold
We do not sell, rent or trade your data. We don't run advertising on it. There is no third party in the middle.
What we collect
- Account data — name, work email and organisation, to give you access.
- Device & site telemetry — the readings your inverters, meters and battery systems send (power, state of charge, temperature, performance), to power your dashboards and alerts.
- Usage logs — basic security and diagnostic logs, kept only as long as needed to operate the service reliably.
How we use it
Only to deliver Attral: monitoring, alerting, analytics, reporting and support. We use aggregate, de-identified operational metrics to keep the platform healthy — never your identifiable fleet data for any other purpose.
Hosting & deletion.
Ask a data questionAttral runs on infrastructure we control. Enterprise customers can request a private-cloud or on-premise deployment so data never leaves their environment. On account closure, we remove your data on request within a reasonable period, subject to legal retention duties.
Contact
Questions about privacy, security or data ownership? Reach us through the contact page. This page is a plain-English summary and will be superseded by a formal policy at general availability.